Faulty tool set consumer rights: what you can ask for

The case is still in the delivery bag, and two Pozidriv tips are already in pieces. You have not driven a screw. Faulty tool set consumer rights start with that parcel, the date on the order, and the name under Sold by. A lifetime line on the listing is a separate promise.

The Consumer Rights Act 2015 applies when you buy goods from a trader in the United Kingdom. Section 9 is satisfactory quality. Prices and review counts below are amazon.co.uk figures from 15 October 2026, set next to the listings in our screwdriver bit set comparison. We did not laboratory-test a tip. A qualifying purchase through our amazon.co.uk links can earn us a commission at no extra cost to you.

In short

A bit that arrives broken, or a set that does not match the description you paid for, is a claim against the seller under the Consumer Rights Act 2015. You have 30 days to reject the goods for a refund. Within six months it is for the trader to show the fault was absent if you want a repair or a replacement. A lifetime line is an extra promise. The Act still applies when a warranty field says there is none.

Satisfactory quality, in plain English

Section 9 says quality must meet the standard a reasonable person would regard as satisfactory, taking account of the description, the price, and the other circumstances. That includes fitness for usual purposes, appearance and finish, freedom from minor defects, safety, and durability. The usual purpose is turning screws the tips are cut to fit, in a 1/4 inch hex driver, across ordinary DIY. An impact driver or a pry bar is a harder job than that sentence covers.

Price is part of the test. On 15 October 2026 the Bosch 32-piece extra-hard set, ASIN B00IM7BIY0, was £8.36 with 4.7 from 26,022 reviews. It is the top pick. The Draper 127-piece set, ASIN B01GZWTAWK, was £28.97 with 4.6 from 2,926 reviews. A cheaper tin can wear sooner. Broken tips in a sealed packet still fail the test at either price.

The goods must also match their description. Fitness for a particular purpose applies when you told the seller, before payment, about one stated job and bought on the reply. A defect drawn to your attention beforehand falls outside the duty. A posted set rarely gives you that examination. Photograph the tips and count the pieces on day one.

Faulty, not as described, or worn by misuse

A fault is goods that fail satisfactory quality in ordinary use, or that arrive already damaged. A description failure is a clash between the listing and the tin. Misuse is damage from a job the bit was not supplied to do. A claim can rest on the first two. A bit used as a lever is the third.

Bits that arrive already broken

Keep the packaging. A 15 October 2026 review of the Milwaukee Shockwave 38-piece set (ASIN B0C69TRWV4, £21.95, 4.6 from 551 reviews) describes bits already broken in an undamaged parcel. Reviews of the SWANLAKE 232-piece set (ASIN B0BZYNTDN3, £27.99) mention bits leaving the moulding in transit. Photograph loose or broken tips before you re-seat them. A first-use snap can be a quality point when the tip fitted the screw. If you were leaning on the shank, say so.

A title that says 100 and a field that says 1

Count the tin, then read both lines. The Bahco 59/S100BC, ASIN B072M3XTSW, was £19.43 with 4.7 from 979 reviews. The title says 100 pieces. The Number of Pieces field says 1. One review disputes the Magnetic Tip line, and the page prints an item weight of 9 g, which cannot be a weighed case.

About 100 pieces means the field is a catalogue error and the goods match the title. Far fewer means the title is the description, and the field does not shrink the contract to a single bit. Screenshot both lines. Reject the set when the PZ2s you bought it for are absent. The buying guide records these clashes for a later order. A bag fails the same test when the listing promised a case.

A tip you snapped yourself

A 25 mm shank used as a chisel or a lever sits outside a fault claim. Side load snaps it. Within six months the trader can point to that use, and the presumption that a fault was present at delivery falls away when it does not fit what happened. Say what the job was.

A Phillips tip in a Pozidriv screw cams out, and so does a PZ3 in a PZ2 recess. The Bosch page does not call those bits impact rated, and one reviewer says the PH2 bits break quite easily. That is wear, not an arrival fault. The method is on how to use screwdriver bits, and impact duty is on the impact driver bit set page. Steel that rusts because the case was shut wet is storage. Steel that arrives already orange is a point to raise on day one.

The 30 days, then the six-month shift

Section 22 sets the short-term right to reject at 30 days, from the day after delivery. Inside those 30 days you may reject the goods for a refund without a repair first. Say that you reject the goods and keep the reply. If you agree to a replacement, the clock pauses, and you should still have the rest of the 30 days, or seven days, whichever is longer.

After 30 days you can require repair or replacement at the trader's cost, including postage. One replacement PZ2 is the proportionate ask for a single broken tip. After one failed repair or replacement you can claim a price reduction or the final right to reject. Within six months, GOV.UK puts the burden on the trader to show the fault was absent at supply. After six months you show the failure was present at the start. In the first six months a use deduction is unavailable. After that, the refund can be reduced for use.

A refund has to go out within 14 days of the trader agreeing you are entitled to it, by the same means of payment unless you agree otherwise. If the bits must be posted, the trader bears the reasonable cost. A 14-day cancellation right is for bits that are fine and unwanted.

Send one message.

1. State the order number, the ASIN, and the delivery date.
2. State the fault in one sentence, such as two PZ2 tips snapped inside a sealed case.
3. State that you reject the goods and want a refund, if you are inside 30 days.
4. State that the set is available for return, and ask the seller to cover the reasonable cost.
5. Attach the photographs, and keep the bits until the seller agrees the next step.

A review on the product page leaves the contract standing. The message to the seller is the rejection. This page cannot tell you that your seller will agree, or how many days their own returns screen still shows.

What a lifetime line adds

A guarantee sits on top of the Act. On 15 October 2026 the Draper 127-piece listing stated a lifetime warranty. The Wera Bit-Check 30, ASIN B01BNGH4HG, at £19.13 with 4.7 from 3,843 reviews, states a lifetime warranty against manufacturing fault. The Bosch 32-piece extra-hard set, the top pick, has a warranty field that says none. All three leave you the same statutory claim against the seller.

On the Wera line, lifetime means a manufacturing fault. Wear, damp storage, a mismatched cross, and a shank used as a lever sit outside that sentence. You write to the trader on the order either way, and you can add the maker warranty in the same note. The £8.36 Bosch still carries section 9. The best screwdriver bit set page is where the next tin is chosen.

What this article cannot decide

A refusal you want to challenge goes to Citizens Advice or a solicitor. We did not inspect your bits. Use the return route on your order while it is open, including when a third-party seller dispatched through Amazon. After that route closes, the Consumer Rights Act 2015 can still apply. This page sets no A-to-z deadline. England, Wales, Scotland, and Northern Ireland share the 30-day clock. Put the delivery date at the top of the message and send it.