Consumer rights garden furniture: reject or repair

The canopy has gone pale before autumn, the leg arrived crushed, or a joint has opened before the first hard frost. You still have the amazon.co.uk order, and the seller has pointed at a six-month line and gone quiet.

Consumer rights garden furniture claims in the UK turn on the Consumer Rights Act 2015: was the swing of satisfactory quality for its description and its price? A short guarantee can still be worth using. The contract does not finish when that guarantee does.

The two listings in our swing bench comparison were checked on amazon.co.uk on 15 October 2026. The Outsunny three-seat swing, model 84A-110CG, was £180.00, with 4.3 from 64 reviews, an adjustable canopy included, and MHSTAR named as the seller. The Furinno Tioman hanging swing, model FG16409SC, was £145.83, with 4.3 from 555 reviews, and a warranty line of one year limited. A qualifying purchase through our amazon.co.uk links can earn us a commission, at no extra cost to you.

In short

You claim against the trader who sold the swing, under the Consumer Rights Act 2015. For 30 days after delivery you can reject goods that are not of satisfactory quality. After that you ask for one repair or one replacement, and a short guarantee on the listing does not replace those rights.

Satisfactory quality

Section 9 of the Consumer Rights Act 2015 puts satisfactory quality into the contract. A reasonable person judges it by the description, the price, and other circumstances, including a public statement on the listing. A crushed leg in the carton can fail that test.

The term covers state and condition and, where it fits, appearance, safety, and durability. It leaves out a fault you were told about before you paid, and a fault your own examination ought to have shown.

The Outsunny at £180.00 states a 300 kg load, powder-coated steel, and an adjustable canopy. Removal and any warranty period are not stated, and 300 kg is the listing's figure, not a test we ran. The Furinno at £145.83 states meranti and one year limited. The buying guide sets those promises out before you write.

Citizens Advice excludes wear and tear, accident, misuse, and a fault you knew about. A winter pool on the roof is a weak case to call a defect. One Outsunny review reported no frame rust after two winters, which is one garden. This page does not promise a refund for fade, rust, or a puddle.

The first 30 days

You use the 30-day right to reject by telling the trader that you reject the swing and treat the contract as at an end. The faulty garden swing refund is the money you paid, by the same method, within 14 days of the trader agreeing you are entitled, with no fee added. You make the swing available. Reasonable return costs sit with the trader, other than the cost of you carrying it back in person to where you took possession.

On an order you assemble yourself, the 30 days start the day after delivery. Delivered on Saturday 4 April 2026, the window runs from Sunday 5 April through Monday 4 May 2026. Your own build does not delay that start. It waits only if the trader had to install the swing and has not yet said the work is done. A term that shortens the 30 days does not bind you.

Ask for a repair inside the 30 days and the clock pauses until the goods come back. If they still fail, you have seven days, or the old deadline extended by the pause, whichever is later. A change-of-mind return is a different clock, and its postage can be yours.

Repair or replacement

After 30 days, section 23 is one repair or one replacement. You choose. The trader pays labour, materials, and postage, within a reasonable time and without significant inconvenience. A torn canopy is often a new cover. A cracked A-frame leg is a poor sewing job. You cannot demand a remedy that is impossible, or one that costs far more than the other for a small fault.

At three months you cannot reject outright unless a longer period was agreed. Section 24 opens after that one attempt fails, if neither remedy can be required, or if the trader misses a reasonable time. You then take either an appropriate price reduction, which can be the full price, or the final right to reject. An on-site repair counts when the trader says it is finished.

Which? described a Robert Dyas bench near £180 that failed within a year, and a £15 offer. That news case is not these listings, and £15 is not a tariff.

Section 19 presumes that a fault showing in the six months from the delivery day was there on delivery, unless the seller proves otherwise or the presumption does not fit. At eight months you prove the quality failed. A final rejection in the first six months is not reduced for use. After that, a deduction for use is allowed.

A short guarantee is extra

Section 30 makes a free guarantee an extra contract from delivery, on the guarantor's conditions. The statement must be in plain English and must say that your statutory rights are unaffected. A six-month line can be the quicker call while it runs. Treating it as the end of the claim gives up the Act for anything the guarantee refuses.

On 15 October 2026 the Furinno listing said one year limited. Read that document before you guess what "limited" removes. The Outsunny listing stated no warranty period. Keep any later offer and the Act in the same letter. If the brand goes quiet, you still claim against the trader you paid.

A contract claim usually has six years in England, Wales and Northern Ireland, and five years in Scotland, normally from delivery. Those deadlines limit when you may sue. They do not promise that a £145.83 or £180.00 swing still looks new in year five.

Who you claim against

Claim against the seller on your order. On 15 October 2026 the Outsunny listing named MHSTAR, with Outsunny as the brand. Use the brand for a guarantee it actually gave. Use Amazon when Amazon sold it. A private, non-trader sale is narrower, in Northern Ireland and in the rest of the UK. The trader's carrier keeps the risk until the swing is in your hands, or with someone you named to receive it.

Photograph the carton and the damage before you build. At 31.5 kg and 196 cm, this Outsunny is a collection, not a car-boot return. The assembly guide follows the sheet in the box. A bench pulled out of plasterboard is a fixing, which the porch or freestanding guide keeps apart from a fault in the seat.

1. Photograph the fault and keep the order number and the delivery date.
2. Write to the seller on the amazon.co.uk order and name the remedy first.
3. Inside 30 days, if it does not conform, say you reject it and end the contract.
4. After 30 days, ask for a repair or a replacement at the seller's cost.
5. If that fails, choose a price reduction or the final right to reject.

Amazon's own third-party process has moving deadlines, so it sits beside that letter. A seller outside the UK can be slower to pursue. Start with the trader named on the order either way.

This page is not advice on your contract

Products Compared is not a law firm, and this is not advice on your order. The Act applies across the UK. Citizens Advice has the England steps and the Scotland and Wales versions. The Consumer Council covers the same headings for Northern Ireland, including the narrower private sale. Nothing here decides your fade, rust, or puddle.

On 15 October 2026 we recorded two amazon.co.uk listings, their GBP prices, review counts, and warranty lines. We did not weather a canopy or load a frame. The points above are from sections 9, 19, 20, 22, 23, 24 and 30, from Which?, and from Citizens Advice and the Consumer Council.

If the seller stalls, use the advice service for your nation before a claim form. A later court claim has its own fee, and the form depends on where in the UK you live. Keep every reply the seller sends.